Shipping policy

Shipping Policy

Last Updated: July 2026

Thank you for shopping with Rizen. We are committed to delivering your orders safely and on time across Pakistan.

Order Processing

• Orders are processed within 1–2 business days after confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.
• You will receive an order confirmation once your order has been successfully placed.

Delivery Time

• Major Cities: 2–4 business days
• Other Areas: 3–7 business days

Delivery times are estimated and may vary depending on your location and courier service.

Shipping Charges

• Shipping charges are displayed during checkout.
• Free shipping may be available on selected products or promotional offers.

Cash on Delivery (COD)

We offer Cash on Delivery (COD) across Pakistan on eligible products and locations.

Order Tracking

Once your order has been dispatched, tracking details (where available) will be shared with you.

Delivery Delays

Delivery may occasionally be delayed due to:

• Weather conditions
• Public holidays
• Courier service delays
• Remote delivery locations
• Unforeseen circumstances beyond our control

Incorrect Shipping Information

Please ensure your shipping address and contact details are accurate before placing your order. Rizen is not responsible for delays or failed deliveries caused by incorrect information provided by the customer.

Damaged or Missing Orders

If your order arrives damaged, incomplete, or you receive the wrong item, please contact us within 48 hours of delivery so we can resolve the issue.

Contact Us

If you have any questions regarding shipping or your order, please contact us:

Email: customersupportrizen@gmail.com Phone: 03180141579